Shipping Policy

How we ship

Every order is picked, packed and sent out to you by post or courier. Once your parcel is on its way, you will receive a confirmation so you can follow its progress.

Shipping destinations

Logan and Greys delivers to addresses in the United Kingdom, the United States and Australia. Prices are shown in GBP, USD or AUD depending on the delivery country you select at checkout, and all prices include VAT. We do not currently ship to any other country.

Processing time

Orders are processed Monday to Friday within 1 to 2 business days of being placed. Place your order before 14:00 GMT and processing starts that same day; orders placed after 14:00 GMT, or at the weekend, are processed from the next business day.

Delivery time

Once dispatched, delivery takes 4 to 7 business days to all destinations (United Kingdom, United States and Australia). From the day you place your order, the total time to delivery is 5 to 9 business days.

Possible delays

If your parcel has not arrived by the end of your expected window, please allow an extra 3 business days before getting in touch. Deliveries during busy periods such as Christmas and public holidays may take a little longer than usual.

Occasional delays caused by things outside our control, including severe weather, customs processing or carrier disruption, may extend delivery times beyond the figures above. We will keep you updated if we become aware of any disruption affecting your order.

Delivery guarantee

Under the Consumer Rights Act 2015, we are required to deliver your order within 30 days of purchase. If your order has not arrived within 30 days, you are entitled to a replacement or a refund.

Delivery charges

Delivery is free on all orders to the United Kingdom, the United States and Australia. No minimum spend applies.

Duties and taxes on international orders

Orders delivered to the United States or Australia may be subject to import duties or taxes charged by the destination country. These charges are set by local customs authorities, are not included in our prices or collected at checkout, and are payable by the recipient. Orders to the United Kingdom are not affected.

Cancelling an order

You may cancel your order within 2 hours of placing it. To do so, contact us by email at info@loganandgreys.com as soon as possible, quoting your order number. Cancellations requested after the 2-hour window cannot be guaranteed, as your order may already be in processing.

If nobody is home

If you are not in when delivery is attempted, the carrier will typically leave a notification with instructions for arranging redelivery or collecting your parcel from a local depot or pick-up point. The length of time a parcel is held before being returned to us depends on the carrier.

If your parcel comes back to us because it was not collected or was refused, we will contact you to arrange reshipment. Please note that any additional delivery costs incurred in those circumstances are shown at the point of reshipment.

If you have a question about your order or delivery, you can reach us through the following details.

Store name: Logan and Greys

Warehouse Address (Return address): Kleine Veenkade 38, 2518 PJ, The Hague, The Netherlands
Company Address: Kleine Veenkade 30, 2518 PJ, The Hague, The Netherlands
Email: info@loganandgreys.com
Phone number: +31 26 791 3316

Customer Service Hours:
Monday to Friday: 09:00 - 17:00 GMT
Saturday and Sunday: Closed

If you have any questions, you can contact us directly via our contact page. We aim to respond to your enquiries within 24 hours.