Return Policy
Returns and refunds
Logan and Greys will accept returns and issue refunds in line with your statutory rights and the additional terms set out on this page. If something arrives damaged, is not as described, or you simply change your mind within the allowed window, you have a clear route to a resolution.
Return window
Our 14-day return policy begins on the day you receive your order. Returns requested after 14 days but within your statutory cancellation period are still accepted under your legal rights.
Faulty or damaged items
Report any fault or damage to us within 14 days of receiving the item by emailing info@loganandgreys.com. Include your order number, a description of the fault and at least one clear photograph showing the problem.
You do not need to return the faulty item. Once we have reviewed your report, we will offer a replacement or a refund. If a replacement is not available, a full refund will be issued instead.
Your statutory rights under the Consumer Rights Act 2015 apply in full alongside anything offered here.
Cancelling before dispatch
Orders can be cancelled within 2 hours of being placed. After that window closes, your order will already be in preparation and cannot be stopped. If it has already dispatched, follow the standard return process once it arrives.
Starting a return
Contact us at info@loganandgreys.com before sending anything back. We will confirm whether the item is eligible and send you the instructions you need.
Once approved, send the item to:
Kleine Veenkade 38, 2518 PJ, The Hague, The Netherlands
Do not return items without contacting us first, as we cannot guarantee they will be processed.
Condition of returned items
Change-of-mind returns are accepted for new, unused items only: unworn, unwashed, undamaged, with any tags attached and in the original packaging. Items that have been worn or used beyond trying them on cannot be refunded.
How to return
Returns are by post. We do not offer in-store or drop-off returns, and we do not provide a prepaid return label: you arrange and pay for the postage yourself using any carrier you choose. We recommend a tracked service.
Who pays return postage
- Change of mind: you pay the cost of returning the item.
- Faulty or damaged items: no return is required, so there is no postage cost to you.
We recommend using a tracked service for change-of-mind returns, as we cannot accept responsibility for parcels lost in transit. We do not charge a restocking fee.
When you get your money back
Refunds are returned to your original payment method within 10 days of us approving your return or report, and cover the full price you paid including VAT. Where your original outbound shipping was charged, that amount is also refunded. Allow a few additional business days for your bank or card provider to post the credit to your account.
Swapping an item
We do not offer direct exchanges. If you would like a different item, return the original under the standard process and place a new order separately.
To start a return or report a faulty item, reach us through any of the details below.
Store name: Logan and Greys
Warehouse Address (Return address): Kleine Veenkade 38, 2518 PJ, The Hague, The Netherlands
Company Address: Kleine Veenkade 30, 2518 PJ, The Hague, The Netherlands
Email: info@loganandgreys.com
Phone number: +31 26 791 3316
Customer Service Hours:
Monday to Friday: 09:00 - 17:00 GMT
Saturday and Sunday: Closed
If you have any questions, you can contact us directly via our contact page. We aim to respond to your enquiries within 24 hours.