FAQ

How long does delivery take?

  • Orders are processed within 1 to 2 business days.
  • Delivery takes 4 to 7 business days to all destinations (United Kingdom, United States and Australia).
  • From placing your order to receiving it, allow 5 to 9 business days in total.

These are business-day estimates, so public holidays in the carrier's network may add a day or two. If your parcel has not arrived within 9 business days of ordering, contact us at info@loganandgreys.com and we will look into it. Full details are in our shipping policy.

What condition do returned items need to be in?

Change-of-mind returns must be new and unused: unworn, unwashed, undamaged, with any tags attached and in the original packaging. There is no restocking fee. Full details are in our return policy.

Can I exchange an item?

We do not offer exchanges. If you would like a different size or colour, return the original item under our 14-day return policy and place a new order. Full details are in our return policy.

Do you provide a return label?

No. Returns are by post and you arrange and pay for the postage yourself. We recommend a tracked service. Faulty or damaged items do not need to be sent back; report them to us with a photo and we will sort it out. Full details are in our return policy.

How long does a refund take?

Once we have received and approved your return, we process your refund within 10 days. The money is returned by the same payment method you used at checkout. Full details are in our return policy.

How can I pay?

We accept Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay and Google Pay. Payment is taken in full when you place your order and every transaction is processed through Shopify's secure checkout. Full details are in our payment policy.

Do your prices include VAT?

Yes. Every price on the site includes VAT, and nothing is added at checkout. Orders to the United States or Australia may be subject to import duties or taxes charged by the destination country, which are payable by the recipient. Full details are in our payment policy.

How much is delivery?

Delivery is free on all orders to the United Kingdom, the United States and Australia. There are no minimum spend requirements and no handling charges added at checkout. Orders to the United States or Australia may be subject to import duties or taxes charged by the destination country, which are payable by the recipient. Full details are in our shipping policy.

How do I track my order?

Once your order has been dispatched, you will receive a shipping confirmation by email containing your tracking details. Use the link or reference in that email to follow your parcel's progress. If the confirmation has not arrived within 2 business days of placing your order, check your spam folder first, then contact us at info@loganandgreys.com. You can also look it up on our Track Your Order page.

Can I change or cancel my order?

You have 2 hours from the moment you place your order to request a change or cancellation. Contact us at info@loganandgreys.com as soon as possible, quoting your order number.

After that window has passed, your order will already be in processing and we cannot guarantee we can stop it. If it has already been dispatched, you can instead return it under our returns policy once it arrives. Full details are in our return policy.

How do I return an item?

Under our 14-day return policy, you have 14 days from the date you receive your order to request a return. This reflects both our policy and your statutory right to withdraw under the Consumer Contracts Regulations 2013.

To start a return, email info@loganandgreys.com with your order number and reason. We will confirm the return address and next steps by reply. Please note that for change-of-mind returns, return postage is at your cost. Items returned because they are faulty or not as described are covered separately; see our returns policy for the full details on remedy options. Full details are in our return policy.

How can I reach us?

We aim to reply to all enquiries within 24 hours. Email is the most reliable way to reach us, and it gives both parties a clear written record.

If none of the answers below cover your situation, here is how to reach us directly.

Store name: Logan and Greys

Warehouse Address (Return address): Kleine Veenkade 38, 2518 PJ, The Hague, The Netherlands
Company Address: Kleine Veenkade 30, 2518 PJ, The Hague, The Netherlands
Email: info@loganandgreys.com
Phone number: +31 26 791 3316

Customer Service Hours:
Monday to Friday: 09:00 - 17:00 GMT
Saturday and Sunday: Closed

If you have any questions, you can contact us directly via our contact page. We aim to respond to your enquiries within 24 hours. Or use the form on our contact page.